Return & Refund Policy

Shipping & Delivery Policy 

At Elles Melbourne, we proudly provide reliable and efficient shipping across Australia. Please review the details below regarding how we process and deliver your orders.

1. General Shipping Information

We currently ship to all locations within Australia.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or high-volume periods, processing times may be slightly longer. If delays occur, we will notify you promptly.

3. Shipping Rates

Free Shipping:
We offer free standard shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Once your order has been processed, your delivery timeline is as follows:

  • Processing Time: 2–3 business days

  • Transit Time: 4–9 business days

  • Total Estimated Delivery Time: 6–12 business days

  • Order Cut-off Time: 6:00 PM AEST (GMT+10:00)

Note: Delivery times are estimates and may be affected by carrier delays, customs inspections, or extreme weather conditions.

5. Shipping Restrictions

We do not ship to:

  • PO Box addresses

  • Military addresses (APO/FPO/DPO)

  • Restricted or inaccessible areas

Certain products may also be subject to shipping limitations based on Australian regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

If a delivery fails due to an incorrect address, multiple unsuccessful delivery attempts, or if the package is returned to us, we will contact you to arrange a reshipment.
Additional shipping fees may apply for resending the order.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at info@elles-melbourne.com.
We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Updates to This Shipping Policy

We may update this policy periodically to comply with Google Merchant Center requirements or to improve our service.
The latest version will always be available on this page.
Last updated: 22 October 2025

9. Contact Information

Store Name: Elles Melbourne
Company Address: Level 9, 440 Collins St, Melbourne VIC 3000
Company ID: 58628114974
Phone Number: +61 3 7020 9759
Email: info@elles-melbourne.com

Customer Support Hours:

  • Monday to Friday: 09:00 – 17:00 AEST

  • Weekends: 11:00 – 16:00 AEST